HCoC Connect

Heartland Connect (HCoC Connect) is for everyone in Springfield and Sangamon County!

• Individuals seeking support or services
• Community members that want to help make the local homelessness response system stronger
• Other outreach teams to coordinate in real-time

Use HCoC Connect in non-emergency situations where you or someone else may benefit from outreach support:

• When you or someone else may be experiencing homelessness
• When you or someone else might need need outreach or support
• When a situation is on-going and follow-up could help

Helpful Tips:

• You do not need to engage individuals to complete this form.
• Provide as much information as possible.
• Be as accurate as possible.

Step 1: Enter your contact information (name, number, email) and the time, date, and location of interaction. 

Step 2: Share basic information about yourself or the individual to help outreach teams better understand the situation and provide the right support. This may include name (if known), general appearance, possible ways to make contact or frequent locations, and any details about needs or circumstances.

HCoC Connect is designed to support people and connect them to services when possible. 

• Do not submit information to harass or target individuals
• Avoid harmful assumptions or language
• Share accurate information that is helpful and necessary

HCoC Connect should not be used for emergencies or urgent medical situations. If someone is in immediate danger or in need of immediate medical attention, call 911. 

Yes. A valid email address and phone number is needed when submitting a report. This allows outreach teams to follow up if additional information is needed. 

Your information is kept private and is only used by outreach teams within the Heartland Continuum of Care. We do not sell or share your information publicly, and secure data practices are in place to protect it.

If you are submitting for yourself: Outreach teams will use the information you provide to follow up and connect you with ongoing support and services for as long as you want and need.

If you are submitting for someone else: You will have the opportunity to let us know if you would like to be notified when our outreach team has connected with the individual. Due to privacy and confidentiality, detailed updates are not shared outside of the Heartland Continuum of Care.

Yes. If you see the same individual again, specifically in a different location or situation, additional reports can help outreach teams respond more effectively.